Privacy Policy

Last updated: 18th September 2025

1. Introduction

Neil Marsden Associates  ("we," "our," or "us") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.co.uk] and use our damp and timber survey services.

 2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or survey

• Contact us through our website forms

•  Subscribe to our newsletter

• Call or email us directly

This information may include:

• Name and contact details (address, phone number, email)

• Property address where survey is required

•  Property ownership detail

• Payment information (processed securely through third-party providers)

• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data

• Browser type and version

• Device information

•  Pages visited and time spent on site

• Referring website information

 3. How We Use Your Information

We use your personal information to:

• Provide damp and timber survey service

• Process and respond to service requests

• Schedule appointments and site visits

• Prepare survey reports and recommendation

• Process payments for our services

• Communicate about your survey and follow-up services

• Send marketing communications (with your consent)

• Improve our website and service

• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract performance: To fulfil our survey services agreement with you

• Legitimate interests: To operate our business, improve services, and maintain customer relationships

• Consent: For marketing communications and non-essential cookies

• Legal obligation: To comply with building regulations, health and safety requirements, and tax obligations

 5. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third-party companies that assist with our operations (payment processors, appointment scheduling, report generation)

• Professional bodies: When required for accreditation or regulatory compliance

• Legal authorities: If required by law or to protect our rights

• Insurance companies: If you've requested we liaise with your insurer regarding survey findings

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for:

• Survey records: 7 years (in line with building industry standards)

• Financial records: 6 years (as required by HMRC)

• Marketing communications: Until you unsubscribe or we no longer have a legitimate interest

• Website analytics: 26 months (Google Analytics default)

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data we hold

• Rectify inaccurate or incomplete information

• Erase your data in certain circumstances

• Restrict processing of your data

• Data portability in certain circumstances

• Object to processing based on legitimate interests

• Withdraw consent for marketing communications

To exercise these rights, contact us at via email or phone.

8. Cookies and Website Technology

Our website uses cookies to:

• Remember your preferences

• Analyse website traffic and usage

• Improve user experience

• Enable certain website functionality

You can control cookies through your browser settings. Essential cookies are necessary for website operation and cannot be disabled. 

For detailed information about our cookie usage, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data transmission (SSL encryption)

• Restricted access to personal data

• Regular security assessments

• Staff training on data protection

• Secure physical storage of paper records

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Marketing Communications

With your consent, we may send you:

• Service updates and appointment reminders

• Information about additional services

• Industry news and maintenance tips

• Special offers and promotions

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

• Updating your preferences on our website

12. Data Transfers

Your personal data is primarily processed within the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

13. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "last updated" date.

15. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

John Webster  

Email: john@neilmarsdenassociates.co.uk

Phone: 07885357582

David Denovan

Email: david@neilmarsdenassociates.co.uk

Phone: 07954180458

For complaints about our data handling, you can also contact the Information Commissioner's Office (ICO):

• Website: ico.org.uk

• Helpline: 0303 123 1113

(This privacy policy is designed to comply with UK GDPR and data protection laws. We recommend having it reviewed by a legal professional to ensure it meets your specific business needs and circumstances.)