Or You Call or email us

John Webster

Email: john@neilmarsdenassociates.co.uk

Mobile: 07885 357582

David Denovan

Email: david@neilmarsdenassociates.co.uk

Mobile: 07954 180458

What Happens When You Contact Us

We understand that dealing with damp and timber issues can be stressful, so we've made our process as straightforward as possible. Here's exactly what happens when you submit your enquiry:

Immediate Response

We'll endeavour to contact you as quickly as possible - typically within a few hours during business hours, or first thing the next working day for out-of-hours enquiries.

Free Initial Consultation Call

Our first step is arranging a no-obligation phone consultation where we'll discuss:

• Your specific damp and timber concerns

• The property type, age, and any relevant history

• Symptoms you've noticed (musty smells, visible damp patches, timber damage)

• Any previous treatments or investigations

• Your timeline and requirements

Accurate Fee Quote

Based on our discussion, we'll provide you with a clear, accurate fee quote for a professional damp and timber survey. This will include:

• What the survey will cover

• How long it will take

• What you'll receive in your report

• Transparent pricing with no hidden costs

Getting the Most From Your Enquiry

To help us provide the most accurate advice and quotation, please include as much information as possible in your initial contact:

• Describe the problems you're experiencing

• Note when issues first appeared or worsened

• Upload any photographs of affected areas

• Share any previous reports or documentation

• Mention the property's age and construction type

Your Questions Answered

This initial consultation is also your opportunity to ask questions about our approach, experience, and what to expect from the survey process. We're here to ensure you feel completely confident before proceeding.

Ready to get expert, independent advice? Complete the form below and we'll be in touch shortly.